Member of Client Experience, CXM

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.

With the evolving landscape of digital threats and an increasing volume of sophisticated attacks by malicious actors, we have a security policy mandating all new hires complete an in-person onboarding process - no exceptions. Security is our foundation and we prioritize physical identity verification and secure IT setup. While our security and IT logistics require physical presence to protect our infrastructure from sophisticated global threats, this move is equally about our Village culture. We believe that a laptop can be shipped, but our culture cannot.

About Anchorage Digital: Who we are

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.

Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.

• Takes accountability for understanding Anchorage Digital’s expanding business lines and services.
• Applies concepts, knowledge and implements Anchorage policies and procedures to resolve a variety of issues.
• Understands of how institutional clients such as VCs, Sovereign Wealth Funds, PEs etc operate.
• Understands prospecting and onboarding flows within a bank (e.g., Know Your Client (“KYC”), contracts, account authorization and maintenance, etc.).
• Demonstrates general understanding of the crypto industry’s landscape, tokens/protocols, and different verticals in which they’re deployed (staking, governance, etc.)
• Executes and oversees the end-to-end processing of client operations for institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner. • Provide white-glove service during the clients’ onboarding lifecycle, including account go-live, and coordinating with internal stakeholders on process development and refinement.
• Responsible for day-to-day fielding and resolving of client issues proactively and swiftly.
• Handle time-sensitive custody and settlement operations, prioritize competing demands, and meet deadlines to ensure efficient and timely execution.
• Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
• Provide shift coverage to ensure continuous operation, including weekends and public holidays, on a rotating basis.
• Able to contribute in the writing and enhancement of runbooks as new processes develop. • Stay updated with the evolving cryptocurrency industry trends, regulatory guidelines, and best practices related to Know Your Client (“KYC”), settlements and custodial services.
• Can research and source answers from available information (SalesForce, Notion, Slack, JIRA) and properly engage subject matter experts as needed.
• Remains aware of the strategy of Anchorage Digital and what it means for Client Experience, Custody Operations and Settlements.
• Understands how the company’s priorities relate to their clients, the impact of changes to process, pricing, and new features. • Work collaboratively and thoughtfully with team members and interdepartmental stakeholders, including compliance, product, and sales departments.
• Comfortable, confident, and effective communicating with the full spectrum of clients, from start ups/protocols to C-suite partners at established venture capital firms.
• Actively contributes to discussions wit