Enablement & Learning Analyst

About Us

At

Félix

, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavor Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because

we are obsessed with our customers

.

We get things done with urgency and focus

, driven by

extreme ownership

over our impact.

We collaborate without ego

, fostering radical transparency and fierce loyalty so we can grow together. Because

we aim for insanely great

rather than just good enough,

we stay insatiably curious

—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.

About the role

At Félix Pago, we are looking for a

Enablement &

Learning Analyst

to join our Learning & Development team, with a primary focus on

Continuous Learning and Upskilling

.

This role is ideal for someone with a background in

Education or Instructional Design

, strong project management skills, and a data-driven mindset who wants to grow within an expanding Learning & Development team.

Responsabilities

Design engaging and effective learning experiences using

Instructional Design and adult learning principles

.

Coordinate and execute

Upskilling programs

, managing the process from planning and stakeholder coordination through training, assessment, and completion.

Execute and continuously improve

Continuous Learning initiatives

, including weekly training tests, microlearning courses, assessments, and other reinforcement activities.

Create and maintain training materials, assessments, simulations, learning paths, and digital learning content.

Facilitate training sessions and onboarding programs, delivering effective learning experiences across different audiences and operational needs.

Partner with QA and Operations in weekly feedback loops to identify root causes of operational defects and deploy immediate remediation modules.

Monitor

Learning and operational KPIs

, including Knowledge Retention, completion, assessment results, and QA performance after training.

Analyze results and learner feedback to identify opportunities and

propose improvements to existing learning programs

.

Manage learning projects, timelines, deliverables, and coordination with relevant stakeholders.

Support the implementation and use of the

LMS

for Continuous Learning and Upskilling initiatives.

Requirements

Background in

Education, Educational Sciences, Instructional Design, Educational Technology, Pedagogy, or related fields

.

2+ years of experience in Instructional Design, L&D, or educational projects, preferably in Fintech, Customer Support, or BPO environments.

Experience coordinating projects and managing multiple priorities and stakeholders.

Strong analytical skills and ability to

understand and work with KPIs and performance data

.

Experience designing learning materials, assessments, microlearning, or digital learning experiences.

Strong organizational, written, and verbal communication skills.

Proactive and continuous-improvement mindset, with the ability to identify opportunities and propose solutions.

Hands-on experience administering Learning Management Systems (Absorb LMS is a strong plus) and creating digital learning content.

Interest in

growing professionally within an expanding Learning & Development team

.

Nice to have:

Experience leveraging AI tools for rapid content creation, assessment generation, and instructional design.

Nice to have:

Experience working with QA, Customer Support, Operations, BPO, fintech, or high-growth environments.

These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

What We Offer

$26,600 MXN gross monthly.

IMSS, Infonavit, and all benefits of Mexican Law.

Above-the-Law Benefits: Includes Performance Bonus, Food and Wifi Vouchers (Vales de Despensa y Teletrabajo), full access to Coursera License and 5 extra days of PTO (Paid Time Off).

Wellness & Medical Program

Access to unlimited Coursera license.

Currently remote, but we are aiming to move to a flexible hybrid model within the next few months in CDMX.

Opportunities for development and growth in a dynamic Fintech environment.

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

Want to learn more about our privacy practices? Check out our

Privacy Policy

.