Crypto Wallet Operations Specialist

About Futu US Inc.

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).

Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.

Here's a closer look at our key entities:

• Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.
• Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.
• Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.

For deeper insights into our entities and affiliates, explore ore futuclearing.com or moomoo.ccom/us to discover the future of investing with confidence and innovation.

About the Team & Role:

At Moomoo, we’re not just launching products—we’re evolving a digital-first ecosystem that redefines investing for a new generation. Our Crypto Operations team is the backbone behind our innovative crypto offerings, responsible for building and scaling operational processes from the ground up. We’re seeking a forward-thinking Crypto Wallet Operations Specialist who will:

• Take ownership of critical custody and wallet operational functions as we advance from a simple product launch to a broader, more dynamic product suite.
• Leverage data-driven insights and Python-based tool/bot development to optimize wallet movements, settlement reliability, and on-chain operational health.
• Collaborate across Engineering, Security, Product, Compliance, and Finance to ensure our wallet operations are robust, secure, and customer-focused.

This role offers an exciting opportunity to combine strategic insight with technical expertise, helping us shape a future-proof custody and wallet operational infrastructure.

Office Location: Jersey City, NJ or Dallas, TX

This role must be based on the office locations specified in the job description, in line with our in-office work philosophy. Remote work is not available for this position. For more details about our in-office approach and expectations, please reach out to the recruiter.

Requirements

What You’ll Do

Build & Scale Processes:

• Design, implement, and continuously improve custody and wallet operations (hot/warm/cold), including transaction authorization policies, withdrawal controls, and address/wallet lifecycle management.
• Establish runbooks for deposits/withdrawals, internal transfers, rebalancing, emergency procedures (stuck tx, fee spikes, chain halts), and weekend/holiday settlements.
• Document and refine standard operating procedures (SOPs) to ensure consistency, auditability, and clarity as the team expands.

Settlements, Reconciliations & Treasury:

• Run end-of-day (EOD) trade/cash/coin reconciliations; investigate and resolve breaks across venues, books & records, and custody ledgers with crisp root-cause analysis.
• Coordinate wallet liquidity and treasury positioning to ensure the right asset is in the right place at the right time for settlement cut-offs; manage buffer sizing and thresholds.
• Partner with internal teams to support month-end close, evidence gathering, and audit-ready documentation.

Cross-Functional Collaboration:

• Serve as the technical subject-matter partner for wallet operations across Product, Legal/Compliance, Security, Engineering, and Finance.
• Communicate operational insights and optimization opportunities in a clear, actionable manner (short memos, dashboards, incident summaries).
• Participate in cross-departmental projects that align with our mission to democratize digital investing, including chain integrations and custody feature rollouts.

Risk Management & Compliance:

• Ensure wallet procedures meet regulatory standards and mitigate risks (price bands/fat-finger, velocity caps, maker-checker approvals, whitelist-only flows for high-risk routes).
• Maintain robust controls and quality assurance processes (access reviews, change management, policy evidence, chain-specific guardrails).
• Support audits and regulator requests with up-to-date documentation, diagrams, and control matrices; contribute to blameless post-mortems and durable fixes.

What You Bring

Educational Background & Experience:

• Bachelor’s degree or equivalent practical experience.
• 3+ years preferred (2+ considered) in operations, custody/wallet operations, data analytics, or engineering—ideally in crypto or financial infrastructure.
• Hands-on familiarity with cryptocurrency markets, on-chain transactions (confirmations/reorgs, fee dynamics), and wallet concepts.

Technical & Analytical Expertise:

• Strong SQL for joins, grouping, and validation; comfort working with REST/WebSocket APIs and schedulers
• Ability to turn operational metrics into dashboards and clear narratives that inform decisions.

Core Competencies:

• Entrepreneurial: Self-starter who builds from the ground up and iterates from v1 to vN.
• Communication: Translates complex technical processes for non-technical stakeholders; crisp incident write-ups.
• Initiative: Anticipates challenges, automates repetitive work, and drives continuous improvement.
• Critical/Strategic Thinking: Connects custody controls to broader business goals and customer trust.
• Analytical Thinking: Uses data to prioritize, measure, and learn.
• Technical Proficiency: Comfortable in a technical environment focused on automation and tool development.
• Security Mindset: Integrity-first judgment with least-privilege and auditable changes.

Bonus Points:

• Experience scaling wallet operations in a fast-paced environment.
• Knowledge of cryptographic an