Account Manager (F/M)

Who Are We?

At Fipto, we are solving payment challenges using blockchain technology. We are redefining how businesses move money globally, replacing the fragmented infrastructure of traditional banking with a modern, programmable infrastructure powered by blockchain and stablecoins. Payments settle in minutes, not days. Transactions cost a fraction of traditional payments. Execution is available 24/7/365. Our infrastructure is fully regulated, internationally licensed and ISO certified.

We are still a team of around thirty people, so every person has real influence on how Fipto grows. You will work closely with experienced leaders, take ownership from day one, and help shape a company at the frontier of blockchain and traditional finance.

Join us, and help build the future of payments.

What is the role of an Account Manager at Fipto?

As Fipto's first dedicated Account Manager, you won't just manage a portfolio — you'll build the entire account management function from scratch. You'll own the post-sale client relationship end-to-end, driving retention and expansion while laying the foundations for a scalable, repeatable AM motion.

Your key responsibilities:

• Own a portfolio of strategic PSP and large-corporate clients, acting as their trusted advisor and primary point of contact at Fipto.
• Develop and execute tailored account growth plans to identify and close up-sell and cross-sell opportunities, increasing share of wallet across the book.
• Lead contract renewals and commercial negotiations, engaging C-level stakeholders (CFOs, Treasurers, Heads of Payments) to maximise client lifetime value.
• Build senior, long-term relationships that turn strategic clients into genuine Fipto advocates and references.
• Define and document Fipto's AM playbook from the ground up: account segmentation, health scoring, QBR format, CRM hygiene, and onboarding-to-AM hand-off process.
• Track, report, and act on portfolio health, retention metrics, and expansion pipeline — making data-driven decisions a core part of how you work.
• Partner cross-functionally with Sales, Product, Operations, and Compliance to resolve client needs swiftly and advocate for client interests internally.
• Feed structured client insight back into the Product roadmap, bridging the gap between field reality and internal strategy.
• Stand up a regular QBR cadence and commercial review rhythm across the portfolio, establishing accountability and visibility for the commercial team.
• Lay the groundwork for a future AM team — documenting processes and tooling with enough clarity and rigour to onboard the next hire.

Who Are You?

Experience & Background

• 5+ years in Account Management, Customer Success, or a commercial client-facing role, ideally in Payments, FinTech, or a related B2B financial services environment .
• A proven track record of growing revenue within existing accounts through up-sell, cross-sell, and renewals — not just maintaining relationships.
• Experience navigating complex enterprise accounts with multiple stakeholders across technical, legal, compliance, and finance functions.
• Comfort building from scratch: you've created processes, playbooks, or frameworks in a previous role, not just inherited them.

Technical & Hard Skills

• Strong commercial negotiation skills with C-level executives.
• Analytical mindset — able to assess account health, interpret data, and translate it into action.
• Familiarity with CRM tools (HubSpot, Salesforce) and a structured approach to pipeline and account hygiene.
• Understanding of crypto, blockchain, stablecoins, or digital assets is a genuine plus.

Soft Skills

• Exceptional relationship management and executive communication — you build trust quickly at senior levels.
• Strategic thinker who also rolls up their sleeves and executes with ownership and urgency.
• Self-starter who thrives in ambiguity and brings structure where there is none.
• Highly organised, able to manage multiple accounts and priorities simultaneously without dropping the ball.

Languages: Full professional fluency in English and French is required.

Your Future Team

You'll report directly to Grégoire and sit within Fipto's commercial function, working peer-to-peer with the Sales. This is the founding AM hire, you'll work cross-functionally every day: aligning with Product on client feedback, coordinating with Operations and Compliance on issue resolution, and partnering with Sales on smooth hand-offs from new logo to managed account.

Why Join Us?

• A founding role with real ownership. You're not inheriting a machine — you're building the function. Your fingerprints will be on how Fipto does account management for years to come.
• Strategic client exposure from day one. Direct access to Treasurers, CFOs, and Heads of Payments at some of the most sophisticated PSPs and corporates in the market.
• One of fintech's fastest-moving categories. Stablecoin and digital-asset payments infrastructure is at an inflection point — you'll be at the centre of it.
• A clear growth path. Founding AM → Head / Director of Account Management as the portfolio and team scale, with a longer-term trajectory into senior commercial leadership.
• A team that takes quality seriously. 40 people, high standards, genuine collaboration, and a shared ambition to redefine how cross-border payments work.
• Meaningful autonomy. A direct line to your hiring manager, visible impact on revenue retention and expansion, and the space to make decisions and move fast.

Our Hiring Process

• Intro screen with Sandra, our Head of People (~45 min)
• Hiring Manager interview with Grégoire (60 min) : a deep dive into your AM experience, approach to enterprise accounts, and background in payments or fintech.
• Cross-functional interviews (60 min) : conversations with Sales Team and two other founders,
• Case Study
• References + offer.

Salary & Benefits

• Base salary: €60,000 – €75,000 depending on experience.
• Variable compensation: 20% of base tied to net re